PetflowReviews of petflow.com

I ordered some thing and the order was approved, by the vet because it was a prescription. Then I found out five days later that the order was not being fulfilled because it was out of stock. It seems as if the company should know what it has and doesn’t have in stock before it accepts an order.

Delivery of the product was sloppy. It was raining and the box was left outside where there is a dry place available.

I was very disappointed with my experience. I was looking everywhere for the prescription cat food my furbaby needs, and PetFlow was the only place that showed having it in stock. But by the time they finally got around to contacting my vet (nearly a week after I placed my order) it was no longer available. Sorry, they needed to step it up a bit and contact my vet SOONER rather than LATER. I would have only given 2 stars, but the customer service people I talked to when trying to track down what my order status was were very nice. THAT earned the extra star.

You are asking for me to rate something that hasn't yet been delivered!? I just tracked it and see that it is "expected" to be delivered tomorrow, we'll see if that happens. By the way, I ordered from your competitor, about 2 days later than this order and it was delivered last week! So....how would you rate this "experience"?

First time buyer. Ordered one product which needed Vet approval. Once obtained shipping took a while, poor communication as there was none on their part unless I called, repeatedly.

Ive been using Petflow for years now, never had an issue till recently. This time around, I received a package BEFORE I received the shipping notification. Upon receiving my partial order (because one item was on backorder) there was 1 item missing (other than the backordered item). I was charge for all items, but only 2 of the 3 other items were in the package. I called and spoke to someone, they also thought it was very strange to receive the items before the notification and that one of the items was missing. After this conversation, i received the shipping notification for this shipment which did indicate that the missing item was supposed to be included. After about 2 days, i still hadn't received a communication or shipping info on the missing item. I then received a shipping notification for the backordered item, ,but still nothing on the missing item. Not even confirmation of our conversation... nothing to indicate that the missing item was being taken care of. I then emailed you again to ask about it, at that time the shipping notification had come in showing that the missing item had shipped and then a reply to the email to say the same. While there was no real tragedy here... there was a lot of unnecessary stress all due to not being more communicative. The rep had told me that the warehouse failed to input the shipping info which is why the notification wasn't triggered. What ever it was, it was unusual to say the least.

I was very encouraged when I first logged into this site as some of the prices are lower than other sites but just after submitting my first order I'm being told that half my order isn't available at this time. When I logged out and went back into the site everything I click on says not available at this time. If this would have appeared when I originally logged, 5 min prior to signing out and logging back in, I would have looked for the product on a different site.

My experience isn't complete because I only received one small piece of the order. Kind of odd: I ordered a case of cat food. When I placed the order, the site said I was only $2.00 away from free shipping so I ordered a small kitty toy for $3.00. I got an email on Monday that my order had arrived. It was a large box but when I picked it up, it felt empty. It was only the kitty toy, no food. Kind of odd. . . why not include it with the food and why use such a big box for a small item that only weighed a couple ounces.