PetflowReviews of petflow.com

PetFlow has the important things down -- great selection, prices, and PEOPLE. But I consistently find their website functionality frustrating...should be more intuitive at the cart/account management stage (search and selection is good). It would be nice if it were easier and quicker to change up the products and/or delivery frequency.

We adopted a puppy from Canada and when he arrived at the airport his small bag of food detailed what he was being fed. Both dog foods are from Canada. I went online and found that Petflow.com offered both brands. I ordered them immediately. The next day I did receive a communication from them that the GO! dog food was out of stock. We did receive our Acana food as promised. Still waiting on the GO! : (

With regards to Dog food orders I have been very pleased. However Petflow advertised a special on Mountain Tee shirts. I ordered 2: one Golden Ret. sz small and one stripe cat face sz small. The order was accepted and several days later I received a whoops we were just getting ready to send and found out we don't have it. I called and was told PF had the cat tee but not the golden Retriever. So I called back and asked to make an addition to my order. I was told now they had the Golden ret. but not the cat tee. How did that happen? Weren't they holding what they had of my order???? I was told they would send everything but the cat tee and that was due in anyday. The next day I received and email stating it was in and on it's way to me. Two days after that I received another "whoops we were just getting ready to send and found out we don't have it. What on earth is going on????? Not happy needless to say. Either way....I have not received anything so I don't even know if the first part of the order was sent as promised.

The only problem with my order of Royal Canin Veterinary Diet Canine Hepatic LS Dry Dog Food was a 2 inch tear in the bag, and some of the food spilled out into the packing box.

Not knowing exactly when the food was coming....we were away until late at night the day the food came. We didn't even realize it was on the front porch until the morning and when we went to bring it in something had gotten through the VERY STURDY BOX and ate some of the dog food!! Who would have thought that any animal would have even known there was food in the box. The idea is great but a better idea of exact delivery day would be helpful.

I was pleased with how quickly my order arrived, plus the free delivery. However, first time purchasers were promised a $10.00 discount, which I did not receive. And when I e-mailed to question that, I received no response.

Outer package was opened. Made me nervous to use the medicine. Also outer package was smashed

Brutus does really like the special "Taste of the Wild" cat food. He was a little anxious when I told him it had not come yet. He implied that I had not ordered it on time, I assured him that he would not run out before the new food arrived. I thought it took too long to be shipped to us. Of course therte was a holiday in there too, so maybe that accounts for the delay. Jerry