Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Bought prescription dog food online for the first time. Great prices! Minus 1 star because after I bought the dog food, I had trouble viewing my ordered I placed status. I couldn't figure out my vet status/information that was given during check out.
By Jasmin
I really enjoy your specials and phone customer service! However, I really am not a huge fan of your website. There are things that need to be repeated in data entry that seem unnecessary. I am more than happy to discuss with anyone. It is just a pain and could be improved.
By Betty G.
I use Pet Flow for purchase of the dried kibble my dogs eat. It's timely, convenient and an awesome service. When I needed to order canned food for one of my dogs that had become ill, they offered the best price and delivered to my door!
By Clhebert
The prices were very good and with the discount coupons excellent. But the free shipping took well over a week to arrive.
By Scott
Great Selection, Good prices and sales, and fast shipping, I will continue to use when needed. Thanks!
By Erin H.
First time using Petflow so far no problems.
By Harvey D.
My pup loves to see his box arrive. The last box was split open and several items were missing.
By Customer
It's difficult 4 me 2 load big food bags & kitty litter. They! Along with treats arrive at my door within a few days of ordering. I also just received a shirt, a gift, & it's BEAUTIFUL. Even looked better in person than the web site. The only reason I didn't give it 5 stars, is their web site. I'm unable 2 delete items from my Auto Ship cart.
By Brenda C.
