Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
I bought the dog food from Pet Flow because of the $12.00 discount, which made the food cheaper. Delivery took a week. Amazon.com has equal quality of dog food as Pet Flow for cheaper prices without special discounts. Plus Amazon has two day delivery without extra cost.
By J
From start to finish I had a headache when I placed my very first order with Petflow... But must give credit where credit is due...Customer Service was extremely understanding and helpful to make it right.
By Suzanne
I receive my orders fine. But the product comes damaged. Like the kitty litter. It all over the bottom of the packing box
By julia
My dogs, Nelly (A lab mix), and Molly (A Yorkie), will not lick the product. Normally they are not picky at all. The will eat anything!! But the Lickety-sticks they won't even come near.
By Angelia
I don't like it when they make u write something more then a few words
By Crystal
I tried out Petflow.com because i recieved a coupon. I order a particular dog food and was sent the wrong dog food. The same brand but different formula.
By Jaclyn
Taste of the Wild Salmon is great nutrition and eliminates all skin conditions related to food allergies.
By mary
Just tired of the constant back and forth trying to get the best deal from petflow. They change their prices and shipping all the time. Sometimes while you're in the middle of the transaction. Annoying.
By Chris
