PetflowReviews of petflow.com

I have used PetFlow a number of time and have always been very pleased. I got a notice that this order had been picked up by Fed Ex. Unfortunately it never arrived. When i called yesterday i was told that it was in a warehouse and would probably never be delivered. They put in a replacement order which they say i should have in a a few days.

I placed an order for dog biscuits. They enrolled me in the automatic re-delivery system, stating "cancel at anytime". I thought, OK. But I didnt like the biscuits, so I went to cancel the reshippment of future orders. When I clicked the button, I got a msg to call an 800 number so someone can help me cancel. I FREAKING HATE companies like this. BS customer service.....just let me cancel for Gods sake! this makes me never want to shop here again. My time is valuable, I dont want to sit on the phone to cancel. I just rescheduled all my "future shipments" for the year 2050. LOL

I ordered dog food on Thursday expecting to get my order by Tuesday at the latest. On Saturday, I hadn't received a shipping confirmation, so I checked the website. Backordered. No notice. Tried to email the company, no email listed on the website. I couldn't call as I was in a different country ordering food to be sent to my dogs' caretaker. I posted on their Facebook page. No one answered my plea for help, but the Facebook page kept getting updated with animal videos. I tried to cancel the order, but the website wouldn't let me and informed me that I needed to call Petflow. I finally received a reply on Monday and had the entire order canceled. My dogs' caretaker was forced to purchase a small bag of food of a different brand to fill the gap created by Petflow's incompetence. The only reason I initially ordered from Petflow was due to a coupon offer. Never again.

RETRAIN, RETRAIN, RETRAIN,

The website redirected my dog food shipment to an old address. I notified PetFlow right away. Customer service was prompt in responding to me but they gave me bad info. First, I was told that my address was updated correctly. I then found out that the rep only changed the address on my profile- not the shipment. I was then asked to see if I could receive it at the old address as it was already en route. I had to buy a dog food at a retail store to tide my dogs over, which defeated the purpose of the convenience of buying it online. A few days later I ended up receiving the dog food at the correct address. So frustrating.

After ordering from this company twice they screwed up my order twice without even a phone call. Order from Dr. Fosters and Smith and you will be far better off.

I ordered dog food and freeze dried liver and you were out of both products. I called three times and on the third time someone in customer service said you didn't have the items.

Ordered Bully sticks and they looked pretty old and dried out. Still, I gave my dog one thinking they're cheaper quality but not actually bad. I was wrong. My dog got very sick and had diarrhea for three days. Won't ever order from here again.