Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
After receiving too many advertisement emails, i unsubscribed from all future emails. Yet i get another email, begging me for my Opinion! This is why you get one star, for continuing to send me more emails. Dont cont me unless i tell you its ok to do so.
By Customer
Do not order from this place unless you have 2 weeks to get the order.
By Debby
Have been trying to unsubscribe for weeks. LEAVE ME ALONE.
By ct P.
I have tried to get the attention of the company to report that the order I was charged for, was not complete. I have received no response. I won't order from this company again.
By N F.
I was not happy with my purchase it came thrown in a box and did not repersent what was shown. This was my first purchase and will not do it again.
By James D.
Ordered dog food but received bed. First call to customer service resulted in an apology and asked me to ship product back. They would ship correct order but that would mean a 4 day wait. Since I had run out of food the day before I said to cancel my order since I would now have to go to pet store and purchase. Received email with 2 options for returning the wrong order - I could print labels and place in fed ex plastic label holder and request pickup or I could take to fed ex office 5 miles away. Since I do not have fed ex supplies at home I was getting more upset with the request to ship back. Contacted customer service a second time asking if fed ex could pick up and label the package. Was told no that wasn't an option. I emailed customer service and said when I saw a credit on my credit card that then I would return the bed. Received response that fed ex would pick up package and put label on and once petflow received the bed I would receive credit. That was last week and still have not seen credit. Very disappointed in how this was handled
By She M.
I'm still waiting to receive my dogs bullies
By Judy G.
Petflow emailed me many times and seemed to want my business - which they should because I spent over $3k on my dog last year. But their customer service department is so bad I will never purchase with them again. Their website did not mention items I bought that labels clearly say are for dogs under 25 lbs. so the items can be dangerous for my dog. But Petflow Customer Service is only empowered to credit me $5, even the Supervisor. And they just kept repeating their point in different ways all saying the same thing. So, I said keep the credit and I won't ever use your service again.
By Jim G.
