Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I had to find a certain shampoo for my Beagle and they had it. Only thing I didn't like was having to order $15 worth of merchandise in order to place an order. Luckily t looks like they carry both of my dogs food. It shipped fast and the order was correct when it got here. Thanks so much.
By J. R.
I got a great deal on the "hard to find" cat food my cats absolutely love. I will definitely order from here again. However, don't wait until the last minute, because delivery took a little longer than I anticipated.
By Kathi
Daily emails get sent out from different email addresses and servers making it impossible to add it to the safe senders list. They all go into the spam folder because of it. Send them from one email address so the adds can get to the customers instead of the spam folder.
By Michael B.
Good pricing on food and treats.
By B. B.
Beau eats goodies
By Customer
I originally tried to place my order on line but had difficulty getting it to process. I called customer service and was helped very promptly and politely. My order arrived when I was told it would. Best prices on dog food I've found and food was fresh.
By Kim C.
Dog treat are great. but I found several black bugs in the box. Black, a inch long, looks like caterpillar. Not sure which kind of treat caught the bug.
By Qiao
I order often from PetFlow. With the 20 dogs I go thru a lot of supplies and my kids love the Bully Sticks especially.
By Jo N.
