PetflowReviews of petflow.com

Again, China is selling the US dog products that are seriously harming and/or killing our pets. There is no way to tell which of your products are produced in China so, in the best interest of my pets, I have thrown out all of the treats purchased from you. If you can prove and/or give me assurance that your products are NOT produced in China, I will gladly continue purchasing from you. Thank you for your assistance in this matter. Margaret Connors

On 11-14-14 I purchased items for my pets as I have done in the past, the total for this purchase was $49.29. The next day two unauthorized purchase were charged to my account. When I called to ask for a return label to send the boxes back when they arrived, I was told that returns were not excepted. I was stuck with them. I made sure there no automatic shipments on my account. On 12-15-14 I was charged for two more shipments I did not order! I again called to ask why this had happened and was told that I could send back everything I did not order. I was to receive an inventory list and return label, I have not received it yet. I am owed a total of $159.07 for merchandise I did not order. This is an extremely unethical business practice. Now I will have to have my bank card canceled to prevent this from happening again. Needless to say I will not purchase from PetFlow.com again.

I have always found Pet Flow to be a great company to do business with; they have a great selection, excellent service and courteous reps. I am very pleased with the selection process their website offers....so many people don't realize the garbage that is put in their pet's food! I encourage all to read the labels! Cats and Dogs don't need xanthum gum, gluten, etc.....PF actually has food that is healthy for your pet. When I need to return an item or it arrives damaged, they're really great about ensuring the customer is happy (me and my cats)....that's great service. I appreciate a company that stands behind their products; you won't get this level of service on Amazon. BUT.....this time, PF failed me, not once but twice on the same order: 12/22 /14 I called PetFlow (PF) and asked if they could ship out an order for delivery by 12/27 (I live a few hours from their Nevada distribution center so it should not be a problem). I informed the rep I was leaving town for the holidays and my cat's nanny did not drive therefore, it was important the shipment arrived timely. I went to the store and purchased a few extra days worth of food just in case. Monday, 12/29, no food had arrived, no email correspondence from PF, nada! I called PF and was told, my order was canceled due to a credit card problem. Hmmm? I have auto ship and they don't seem to have a problem with the autoship orders? The PF rep gal was very apologetic as she realizes the previous rep had mixed up my boyfriend's name with my address...invalidating the card. She also can't understand why I wasn't notified? it was obvious she was genuinely perturbed and offered to take an additional 12% off the order. Great, but that doesn't help me given I am 4 hours away from my animals. I asked my 15 y/o cat-sitter if her Mom could pick up some food for 5 cats for a few days as PF said it would take about 3-4 days to arrive. The rep knew we were out of town and my cats had limited resources for food. I asked her to overnight the package and that was not an option. PF rep said it would take about 3 days to arrive. Long story short, today is January 4th, we came home early from our trip b/c PF failed to deliver our cat's food as promised. I was not going to impose on another Mother's schedule (again) to go shop for our cats. We had pre-paid our reservation so we couldn't get our money back; but I wasn't going to stay away knowing my animals did not have food. I am very, very upset. I don't know what is going on with PetFlow? They blew it big time; I hope someone from their HQ will read this review. No customer should be treated with this level of disrespect especially knowing animal's food supply was in peril. Our cats still haven't received their shipment of food; Ironically PF emails me and asks for this review!

I placed an order for dog food based on an advertisement on the Internet. During the order process, I contacted customer service to inquire about special instructions for shipping to Alaska. Once the order was placed, I received updates letting me know the order was being processed and to expect further updates once the order shipped. After waiting for nearly a month, I was contacted by Pet Flow to advise that they do not ship to Alaska and they needed to know what Computer Product I used when placing my order. I was told this was needed to ensure future malfunctions were repaired. When I told the Customer followup rep that I spoke with someone in person, I was told that that is not possible as their reps know they don't ship to Alaska. We coordinated a refund and I told them I would not recommend them to my friends in the lower 48.

I ordered a 6 month box of advantix. It came completely opened up. I emailed petflow and they never bothered to respond to that email.

I recently placed an order on PetFlow.com for my dogs' prescription food because I had received a coupon in the ValPak for 15% off so I thought I would give it a try. I have ordered from other sites in the past with no problems. I received an email a couple of days later stating that my vet had not authorized the prescription. I contacted my vet and they had indicated it was already done (which has ALWAYS been the case with other orders, they authorize the same day they receive the fax). After a couple days (6 days after submitting an order), I did not receive any information as to the status of my shipment. I called customer service and spoke with a very nice woman who informed me that my order was approved and that it was being shipped out that same day and that I would definitely receive it by the end of the week. The very next day (one week after submitting the order), I receive an email from PetFlow saying my dogs' food is on backorder. I don't understand how the order was shipping out one day, then on backorder the next, all the while, the site promising fast shipping and it had already been a week since the order was placed. I again called customer service who told me that the food was on backorder and it did not look like it was EVER coming back, that it was being discontinued. I expressed my frustration with the process and the nice man looked into it further and then told me that it was on backorder, that there was no idea as to when it would be back in stock and that the prescription had just been approved by my vet that day. Obviously, that was not the case as the woman I spoke with the day prior said my order was approved and being shipped. Alas, as not having any knowledge of when the order would be coming in, getting conflicting stories from two different representatives and having a need for the product, I canceled my order. I then placed an order with Wag.com and received the order 2 days later, which included getting authorization from my vet. So I don't know what happened at PetFlow, but this experience left a bad taste in my mouth and I would not be inclined to use them again nor to refer anyone to do so. The discount they were offering is just not worth the trouble.

I have not received my order yet!! I made a recent trip to Petco to get what I needed and put a complaint in with paypal..

We tried PetFlow because of the conviennce of having heavy stuff delivered to our door. We were pretty excited by the idea and we thought it would save us the time and aggravation of going to the pet store. With the first order they did not have one of our items and refunded us for the cost promptly. However, the fact we didn't get the item still meant we had to go to the store. We decided to try again the next time we were in need of cat food, besides they had just sent me some coupons. Durring check out I discovered we could only apply one of our coupons for one product, meaning we had x% off of one brand and x% off another and could not get both. Fine, I chose one coupon to use and realized after charging my card, the coupon was not applied and I was charged the full amount. Then when going to my inbox I had just been sent another coupon offering x% off my FULL order. I called to find out why they charged me for a different amount than what I approved and told them about the coupon I get sent immediately after the order was placed. What's the use of sending me more coupons that don't work?? After a long wait the woman was not very sympathetic, she eventually put through the order, reapplied a coupon for a lesser amount, (apparently the other coupon had fine print that said I had to sign up for a renewable service). When I explained how I didn't get all of my first order and had to go to the store which defeated the purpose of ordering from them, she didn't care. Offered and "oh, sorry. Is there anything else I can help you with?". When I hung up I checked my email to see that I was indeed charged the right amount this time and got an email saying they did not have the product I ordered and were sending me a refund for that portion of my bill (again). Meaning I was off to the store (again). While at the store I compared prices too. PetFlow was no different price wise. So the moral of my long story ... PetFlows non competitive prices + bad service + not convenient = fail. Not using this service again.