Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
My dogs love the bison ears I get them from Petflow. I have a dozen dogs so I buy in quantity and more than once now I think I have been shorted on my order so now I count every time! They are a great value for the price and keep my dogs engaged and satisfied for quite some time. I highly recommend them. But count them when your order arrives.
By Jacalyn C.
This was the first order I placed for both dog and cat food. I can say that I was overall pleased with the order. The only issue I had was that several of the dog food cans were dented, but not to the point that they could not be used.
By Lori
They adjusted my order, had to call didnt want auto shipments
By tammy
Great price. Delivery on time. Great value
By Jackie
Received my first bag very fast they did mess up on my order of prescription food and it delayed to where I ran out. Not sure what happened there so be sure to stay on top of it when ordering prescription food for the first time! Other than that issue great prices, quick shipping and helpful customer service.
By Heather
I've been dealing with PetFlow for about a year now. Easy ordering and fast shipping. Have had a couple shipping issues (shipment not received due to a FedEx issue - not PetFlow) and on a couple occasions merchandise mailed in padded mailing envelopes not really appropriate for the items being ordered (freeze dried cat food which arrived smashed). In all cases, customer service was outstanding, friendly, response and most importantly they resolved my issues. Subsequent shipments of the same cat food were in boxes and arrived in good condition. I can find items somewhat cheaper elsewhere but customer service when its needed is worth the few extra pennies.
By Customer
Loved the quick delivery of my order.
By Sharon
I have been happy with what I have received. I do make sure I am aware of the store prices so I know if I am getting a true savings (for my area), on certain items, especially since I am paying shipping. Some of their "retail" prices are quite a bit higher than the PetSmart in my town, therefore their discounted prices are no better. But when I do make purchases, my dogs are happy, as am I. :)
By Nicole
