Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I purchased dog food on-line with free delivery. 1) Price - it was a good deal not a great deal. 2) Delivery - packaged well & delivered quickly. 3) Website - worked well and efficiently 4) Check-out - was easy and offered the payment option I prefer
By Paula
I live in a very small town and I would have to travel over an hour to get the pet food that I needed. PetFlow had the food at a very good price and prompt delivery.
By Lori
Fast shipment
By Terry
I recently ordered a one time order of cat and dog food for my pets. I learned of your company by coupons for savings I received in the mail. The order was received in 2 shipments which was not a problem. I was missing a case of food but upon contacting customer service the problem was resolved quickly and efficiently. It was very convenient having the food delivered right to my house and no charge for shipping. The only negative remark I have is a lot of the cans were dented which may have happened in shipping. I have experienced the same with other companies so it may be happening in delivery. However I don't want dented shipments so I may have to purchase them in the stores in the future.
By Maureen H.
Like the auto delivery feature.
By Customer
Great product!! Love it!!
By Customer
The items ordered were just as advertised and then some. My Max is a very happy camper now!
By Customer
Found a coupon for Petflow in the mail and decided to check out their website. I found they had many types of pet food, at great prices, as well as toys and gifts. Super fast delivery! It won't be my last order!
By Colette
