Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Order two large bags of food, a brush, and a comb. Only the food arrived. I called customer service and let them know that the brush and comb were missing and they sent they out to me after our conversation. I got them and the comb was broken.....called back customer service to let them know. Hopefully the third time is the charm!
By J. A.
I just placed my first order & overall things went well. It took a little longer to receive the shipment ( probably due to the bad weather i.e. Ice storm ). One of the cases of food came in very dented & the other case was fine. I will definetly order from them again.
By Jared
On normal days I have enjoyed using Petflow - Only had one issue with the CS but I reported them and was called back right away and they tried to make it right - I feel prices are great but would like to see more coupons for the product I use - that's not Petflow's issue that's the manufacture of the food I have to use - I have recommended Petflow to others so that should speak for it'self - Thank you for taking the time and helping me in different ways when I had issues -
By Christi S.
Pricing is great. Products are good quality and as advertised. Wish the website was a little easier to use to change product quantities/shipping schedule or to cancel a particular program. I don't always choose or have the time to call in to make a change or cancel a particular product. Other than that, very happy with the service, products and pricing
By Holly H.
Very prompt delivery. Great phone service.
By stella F.
Have ordered from PetFlow before and everything was great. Shipping was fast and package was great. This time, when we opened the box, the dog food bag was open and spilled everywhere.
By Customer
I was sent the wrong item but they fixed it quickly!
By Aimee G.
The order arrived in just 3 days - much faster than expected. The price was better than in the local store. Will definitely use PetFlow again. The only reason for not giving a 5 star rating was that one bag of food came with a large rip (3") in it. There was loose food rolling around in the shipping box. There is no way that rip was made inside the box, so it had to have been there before shipping.
By Barbara A.
