Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Shipping was very slow. I'm guessing it was to obtain the prescription. Otherwise, everything was good. Price was comparable to every other site, maybe a little more expensive. We had a rebate from the credit card we used or we probably would've ordered from one of the cheaper sites.
By Robert
I will order from this company again! The prices are comparable to (and often cheaper) than those at the vet, and there are always great promotions happening to give you an even better deal. The only hang up I had was the delay in shipment while waiting for vet approval - once the vet was contacted, it took a few days to get into the system (I actually got an email to contact my vet because they had not responded to the request, and the vet told me she'd sent the info several days earlier). But I don't believe that is any different from any other prescription site.
By Kara
Very pleased with the Internet options, ordering, and shipping process
By Gorge
I will let you know what I think of it after it arrives. I expected it to be here by now. It was supposed to be shipped out on the 24th of February. Today is the 2nd of March . . . 6 days and it has not arrived. It was supposed to arrive within 3 to 4 days. This package was actually delivered on the 27th of February to the billing address instead of the stated shipping address.
By Rod M.
I love having a giant bag of dog food delivered to my door, tax free and with no shipping charges (my 25-lb bag is more than $50). However, sometimes you have to be certain you select your shipment to be only one time or repeating. I have gotten snagged on that before. Also, Pet Flow announced sales on the week-ends. If you turn on your computer on Monday and find out a sale ended at midnight on Sunday you are screwed. In that regard, it seems that PetFlow is playing "gotcha" with their customers, which I don't like.
By Dan G.
thank you for having my cat's food he had Urinary Tract Infections he also had Crystals so Surgery followed so for the rest of his life he has to be on Royal Canin SO moderate calorie
By Kelley
Price was comparable to what I was paying at the vet and the shipping options were reasonable. Arrived in timely fashion.
By Customer
For the most part prices and service is very good. On occasion cans are not packaged well and can arrive dented. Whenever this has happened customer service as been excellent. Would definitely recommend.
By jk
