Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
This is the first time I used PetFlow.com and it was a bit frustrating to separate what item I wanted auto ship on and what didn't. I have to cancel one part of my order because it wouldn't let me change it. Otherwise it was a pretty good experience and I will be back for my dogs food.
By J. B.
This was great. Cheaper than I normally pay and quick delivery. I did not appreciate after placing my order having someone call me to try to sign up for repeat delivery.
By Customer
Fast delivery, but fed ex delivered to my neighbors house and the tape on the packaging was torn some. I'm guessing my complaint is with the fed ex driver who can never read my address right and always delivers to my neighbors house. Just sucks that my neighbor didn't tell me about our package and it sat outside for two days. Good thing is my dogs love their new Canidae's dog food.
By Reger
Good price and fast shipping. Customer service is very helpful and nice.
By Customer
experienced a great sale with free shipping. loved that it was delivered and I didn't have to go to the pet store. I got the brand I normally get and cheaper.
By Customer
Always good service and price is fine; however PetSmart does charge the same as you.
By Jacqueline C.
Great choice of items and good prices.
By Joy N.
Very fast response to problem and were willing to take care of the problem. I had an issue with packaging and some items spilling on other items. Some items were damaged and only a few were replaced.
By Grace F.
