Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I ordered 2 bags of treats, 4 dog toys, 10 air fresheners and 10 trachias. when the order came, I opened the box and there are little worm type bugs at the bottom of the box. Now I don't know if the products that I ordered are safe to give to my dogs.
By Anita D.
Delivery of the product was very fast. My dog loves this brand. I thought I would try this company out for the first time. My only complaint is that I had to pay tax, which I didn't realize till it was to late. (when I hit send and got my receipt)The company I usually buy from doesn't charge sales tax so that saves me over $4.00. The only reason that I am giving it a 4 star is because it costs me less elsewhere when I don't have to pay tax.
By Marie
I was really impressed that for the shipping to be FREE, I received the dog food I ordered within 4 days after ordering through the website on a early Sunday morning. The only issue I had was that my 44 lb bag of dog food package should have been more secure. The taped seams were loose and because I was not home when it was delivered, any stray animal could have gotten in the box; but thankfully this dis not happen.
By Pamela M.
Fast service and good variety of sizes and prices.
By Melissa
I have had no problems with Petflow.com. They always deliver promptly and have a good selection. I always watch for their special sales to save money. If only they had the best prices, I would use them all the time.
By Glen
As with most suppliers I rotate with who's got the better deal at the time for dog food I never get autoship. Just pay attention to your supply And usually between 3 or 4 of the supply stores will have free ship as well as 20 % or so off so on average my 2 30lbs of food is about 30 to 40 dollars of plus the free shipping. pet flow is one of my go to stores rounding out my list.
By daryn B.
Good service, good selection of products. I wish it was easier to compare products. For example, sometimes it describes how many pieces are in a bag versus how many ounces. It's hard to figure out then what's the better deal.
By Customer
Had help from customer service that was good.
By Daunna S.
