Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
The food we have to order is a little pricey and you would hope for orders over $50 that shipping would always be free (instead of just free sometimes with a coupon code). But for what it is - the service delivers as promised and in a timely fashion.
By Customer
The quality of the Bully sticks varies from shipment to shipment. Wish they were always high quality.
By sandy
I have purchased from Pet Flow several times and have been pleased with the selections offered and the competitive prices.My order is shipped in a timely fashion. I will continue to shop here.
By Susan T.
I am very happy with my dog's reactions to the treats I bought from Petflow. the service was fast and efficient. They especially like the greenies. I really liked that I didn't have to spend $100 in order to get free shipping like most of the other pet supply stores.
By Tammy
Very easy to order & navigate the site. Had the cat food & litter I was looking for, but not a huge selection of the dog food I was looking for, but I'm sure selection varies. Pleasant experience. Pets are beyond happy, & so am I! Thank you so much, PetFlow!
By Angie
My dog loves the Natural Gourmet Bully Sticks and our vet asked me how I'm keeping her teeth so clean! Great product, but (isn't there always?) a couple of times I didn't get the product I ordered. Regrettably, the product I've gotten by mistake has bone or gristle which makes her physically ill, so I had to throw it away. It has been an inconvenience to me, but their customer service reps are very courteous and took care of the order immediately.
By Melanie
Quick and accurate delivery.
By Rich Z.
Petflow offered exactly the brand of Bully Sticks that I was looking for. Tried that Brand and their own. FoundPet Flow to be comparable in quality and much better in price!!
By CustomerGail E.
