Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
I was lured in by the great deals on products they offered then i ordered the limit of 2 they allowed. I then got an e mail indicating they were out of the items. I would not have ordered the other items if it weren't for the specials. Very disappointing.
By BECKY
Why does our small purchase come in such a big box? I would think a smaller box, which would be adequate for our purchase, would be less expensive to ship.
By KATHRYN
The PetFlow monthly subscription to their Spoiled Rotten box are not worth the $$$. We were very disappointed. We received a lint roller that was valued at $7.95, I believe, but its only $1.99 at a regular store. I usually shop the Specials page as I usually am shopping for my dog plus anywhere from 1-5 foster dogs. I frequently see that % discount is not correct. I have also noticed that they give the MSRP but it is often for another size not the size listed! It's kinda sneaky and underhanded. Yes, there are some great deals but you really need to know what you are buying as what it would cost you elsewhere.
By Karen
The product arrived in a crumpled package and was also broken The item itself was disappointing because of the size I thought I would use it for my dogs snacks but the item is too small but I did not look at the dimentions likde I should'vd
By Teal
The packing of the packages of treats leaves a lot to be desired, they just roll around the box and 1/3 of them are broken, or worse crumbled.............
By Edward
I used a P.O. box for my shipping address and PetFlow used FedEx Ground which ended up causing FedEx to call us at 8 AM, waking us up to get our street address to deliver the package. It would have been nice if PetFlow had noticed that a P.O. box was used and contacted us to say a street adress was required. The Spoiled Rotten Box was really nice though so we will give them another chance and I have changed my address on the PetFlow site to a street address.
By PAMELA
Love the fact that I don't have to make a stop after work. It's delivered to my office and I just have someone load it into the car. Very easy. It usually goes well but this delivery was shipped a day late and then took 8 days to get here. Normally they are here on time.
By LINDA
Placed an order as a charity donation to be shipped to K9 troops in Afghanistan. If I hadn't tracked the order, I never would have known it didn't ship. However, once I contacted PetFlow, they were very responsive and assured me they would ship a new order. That is where the status is now. Hopefully, it will all turn out ok.
By jsuppin
