Great experience
Great experience. Prices a little high, but prompt shipment and that's appreciated.
By Customer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Great experience. Prices a little high, but prompt shipment and that's appreciated.
By Customer
Shipment arrived very quickly. The outer shipping box was slightly damaged by all was well inside. (:
By Mozelda
Easy & straight forward process when it comes to ordering. Delivery time is decent. However, if I have to say, prices are aching a bit on the high end. Overall, service is pretty good & your pet needs will be met.
By Charlie (a.k.a. Fat C.
I am happy with the selection and prices that Pet Flow offers. However, I ordered 2 small bags of dried cat food and 2 large bags of dog food as well as 48 cans of wet dog food. Approximately 90% of the cans I received had been badly dented in handling. The boxes were strained under the weight of the product when I received them. The dried dog food and cat food products arrived in tact, but the box was sagging at the tape lines and close to breaking it seams.
By Cynthia N.
First time ordering and it went well and will order again when I need more food.
By Marijo
PetFlow has very quick delivery.
By Betty
Price is competitive, and sometimes better than competition. Shipping was fast. No complaints.
By Dog O.
I ordered two 30 lb bags of dry dog food. Only was was shipped but when I called customer service they immediately shipped the second. They were quick and very respectful. Prices are excellent.
By Jamie