Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Very happy with prices and Greenies & Frontline products, but was unhappy to see that your rawhide munchies are manufactured in China by Cadet, a company which has been identified online for having had harmful contamination in their products. I will not take a chance on feeding these to my beloved dog.
By Norma Y.
I had a slight mixup with where my order was being shipped (to an old apartment in a different state) and Petflow was great about rerouting the shipment without additional charge. I was very grateful and thought it was good customer service.
By Customer
I really like the cow filets and braids. One honest fact...anything"buffalo" has a strong odor to it. I use them outside only. Cow and pork have no smell.
By Judi F.
Great variety of dog products but would like to have access to more organic one's. If you don't reply instantly to some products on sale they are sold out. Overall a solid dog supply company.
By Pat
Finding the "best" price for pet items is VERY difficult. PetFlow tends to have great prices, but comparison with other sites is still necessary. It would be GREAT if PetFlow was more competitive and regularly had the best prices - free shipping for smaller orders would go a long way to helping with this! If its cheaper for me to go to Petco brick/mortar to get a bag of dog food or a treat, then I will. PetFlow's check out and delivery are both very easy and fast.
By Larry W.
I think the title says it all. unsubscribe from their emails asap and you'll love shopping at Petflow.
By ChrisH
I thought they did a good job , I received the food in a timely manner and it was the right food.
By Lorie D.
Good product chioces & fast delivery.
By Max
