PetflowReviews of petflow.com

It seemed impossible to find the natural balance venison & sweet potato as I used to so found it at another site. I had been so happy with you, I was sad to move. Would like to come back. [email protected]

I originally placed my order on 08-20-13, thinking that would be PLENTY of time for my order to arrive before we left for vacation on 08-29 with our 5 dogs for the Oregon Coast. I just wanted to be able to take a bully stick for each dog with us on vacation. At first, the site said my order was being processed for shipping. The next day, it said backordered. WHAT? I sent an e-maila nd was assured it would be shipped out that very day. It did not. Did not actually ship (according to the Fedex site) until 08-22. We left for vacation on 08-29 around 2:00 and the order did not arrive until after 4:00 that day, so it sat on our front porch until we got home on Labor Day. They still love the bully sticks, but it was to late for vacation. I guess my only point is - if you are going to spam Facebook with your sale ads, you better make sure you are ready for the volume of orders that will come in so you can best serve your customers.

I have had good experience with Petflow for the previous 3 or 4 orders of cat food, but the last order was supposed to ship on August 26 2013 and I still haven't received it nor had I received any explanation. I just called customer support this morning and they assured me they will get to the bottom of it. I am overall satisfied with the website and service, as long as this is resolved quickly.

Nice quality product but a little over priced, though the cats love their new toys. Most of the pet food I can get locally for less.

I have 3 chihuahuas and 1 Bedlington Terrier. I ordered Spoiled Rotten for my chihuahuas because it only let me list 1 kind of dog, What about us multiple dog owners? And shouldn't the deliveries be geared for xsmall dogs? The ordering process was easy and delivery is fast. I feel I got good products for a similar price as my pet store.

The biggest advantage of Petflow is the variety of healthy pet foods they offer as an alternative to the name brand pet foods you find in grocery stores. Having lost a four year old cat to complications from kidney stones that were brought on by fillers and grains and other unhealthy ingredients in name brand cat foods i went on a research binge to find out just what was a healthy diet for cats. The bottom line is you need to know yourself what to look for and what to avoid in prepared pet foods and the vendor you purchase from is secondary. Petflow carries some of the products I like for my cats but I can buy them at places locally and don't need to shell out the extra expense for shipping & handling. Perhaps if I lived in a place that didn't provide the alternative foods I want for my pets, Petflow would be a more valuable resource to me.

Since I haven't received my dog food, I can't give a good rating usually your on time but since the 26th has come and gone I had to go out and buy dog food till my order gets here

I received my order very quickly. However, when I opened the box one of the dry food bags were opened and the contents had spilled into the box. I can only assume that that the person who packed the box would have noticed that the bag was open and did not even take time to tape it shut. I don't believe it would have opened so uniformly during shipping. I would still order from PetFlow again however. Overall I thought it was a good experience.