Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Pet Flow got the order correct in a punctual manner. However I was disappointed that a percent off, listed on Facebook, was not allowed to be used with my order as it had expired, even though I went right from FB to place my order the same evening. So I called Pet Flow directly. Upon mentioning this to order clerk, she stated that she could not give me this benefit.
By Kathryn T.
I loved your helpful woman who helped me make an order; however, the weekly coupon you emailed me was unfortunately not usable. Please do not give customers coupons unless we can indeed use them. Thank you for having a real human being available to help me, as I find ordering your products on-line to be nearly impossible without the assistance of your patient phone representatives. Also, thank you for having long telephone ordering hours so that customers can order even in the evenings.
By tina W.
Recently I was trying to buy one of Blues Basic dog foods it took forever to find it. I realize that there are thousands of foods to choose from. There should be a search engine within each dog food group. I also thought all was free shipping. It was not for this order.
By John M.
My only gripe was the time it took to ship my order. Then before it shipped a couple things were out of stock. I will definitely order again, but next time I'll do it well before I need the products in case it takes a while.
By Ariel
Honestly really easy service, only issues I've ever had is when I needed to change my address just that I had to cancel the standing order and reissue a new order with rechecking all the RX's. Just a bit of a pain. Other than that it's super easy and reliable.
By Customer - R.
The ease of having dog food delivered to my door is great. I do think they need to give better dimensions on their 'gourmet bully sticks'. They were only the size of a pencil and my dog finished it in less than 10 minutes! The picture just says six inches vs dimension. Way to tiny for a lab/boxer mix.
By ~ G.
Good prices but push for autoship program too much.
By Customer
Great products even better prices
By Customer
