PetflowReviews of petflow.com

My food order was “lost in transit” and after waiting for 5 days and having to contact the company they “made it up to me” by simply sending me a new order. While shipping issues may not be the vendor’s fault, communication and customer satisfaction should still matter.

Very unhappy with lack of service or effort to fill script for Hills diet food for kidney issues! We provided the vet's prescription along with the vet's email which the vet said he'd approve the script if PetFlow would just email him for approval, after PetFlow related they could not reach the vet. PetFlow never did fill the script so we're left without option except to just take the script to Petsmart to fill instead, as we can't just accept that PetsFlow won't fill it and therefore our cat has to go without the necessary diet after the ultrasound showed his sediments in his bladder/kidney. VERY disappointed!

This is the third time I have ordered this cat food, and the order was submitted and accepted, leading me to believe I would be receiving the product. Three or four days later, I receive an email that it is out of stock!! Don't keep sending me emails to order it, if it is out of stock!!!

The price was very good, but the delivery was sloppy and careless. I came home to find the boxes laying on my lower stair step and on the walkway leading to the stairs. They could've easily been stolen as they were so close to the public sidewalk. When I order from other companies they have the courtesy and common sense to leave the packages on the porch hidden behind the shrubs. Also, there was quite a bit of spilled litter for me to clean up since one of the boxes had a tear in the corner, so that was annoying for me to have to do.

I ordered veterinary dog treats so gave Petflow all necessary vetinary info. After no e-mails from them for quite a few days I e-mailed to see when order would be shipped out, they said “soon”. After a couple of days I called back to check to make sure that they had item in stock and that was not the delay. The woman I spoke to on the phone said they were definitely in stock, should be mailed soon. Called directly again in 2 days as no update. That person told me that they were NOT in stock. Told them to cancel my order and send me an email confirmation saying they canceled. Never received an email confirmation saying that it was in fact canceled. Disappointing

First, FedEx lost the package. Left on a neighbors doorstep. Might not be such a big deal in the city, but in the country, that's a game changer. Neighbor finally brought the package up to the house a couple of days later. Second, Product was short dated. This is mid-June of 22 - product has BBD of July 22. As someone who oversees the date rotations in my place of employment, this is really low standards. I gave two stars because Customer Service didn't harass me when I cancelled my autoship, but I won't use this company again.

I ordered cat food from PetFlow. It showed in stock and i waited for it to ship for about a week. I called customer service and the lady indicated that my order was processed (needed Vet prescription approval) and that I should receive a tracking email that day or the following. Did not receive the email so I called again, spoke to someone else and they said the order was canceled. When I asked why he said that I should have gotten an email explaining it to me. I repeated what the lady had told me yesterday and all he could say was I'm not sure why but you need to check your email. The email indicated the order was canceled because the item was not in stock from manufacturer. My feedback is this: First, don't say that an item is in stock when it clearly isn't. The site has tons of items that show in stock vs not. Second, it seems like the customer service people (both whom I talked to) have no idea what's going on, if one said everything is good and is shipping and the other couldn't tell me the order status/why it was canceled so I needed to reference my email. Poor customer experience.

Twice now I have ordered preacription food from petflow that was listed as in stock and twice my orders jave been cancelled because the food was not in fact in stock. Both times I spoke with customer support that was clearly copy pasting replies off of a PDF since they assured me the food was in stock up until they cancelled my order. The only reason I was even on here was because the food was out of stock at chewy as well. Just don't bother. Chewyhas everuthing you need.