Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
They are priced a little higher than local shops, but the local shops don't always have the food I'm looking for. Currently use IAM's Mature Large Breed for my 9 1/2 year old yellow lab. I got tired of looking all over town and usually ending up with an alternative. Now I just pay a little extra and it comes to my door. Worth the expense for me to provide what my dog needs.
By Robert
Everything was great. A coupon brought me to your site. The only downside was the shipping is a lot slower then a competitor site, wag.com. They too often free shipping but it always arrives in 2 days. I called to get around about shipping date because I was running low on dog food. I was told it would be here Tuesday but it didn't arrive until Friday. So that was a little disappointing just because I was running low. But everything else was a smooth and wonderful transaction. I would use this site again if discounts are offered on dog food for repeat customers like wag.com offers. Thanks!
By Beth
Fast shippers. Good prices. Good selection.
By Jan
The dog food showed up right on schedule and was the correct kind.
By B M.
good merchandise.prices etc negative: no way to communicate directly with merchant eg. email,telephone
By chatgris2
They did a good job with delivery, and they sell a good product.
By Customer
This site pet flow is great. has what i'm looking for to provide the best for my dogs and the prices are just right. The free shipping helps too. The only bad thing of shipping it's FEDEX poor delivery service I end up going to the FEDEX facility to pick up my package They to lazy to walk up one flight of stairs. with that said PETFLOW.COM is a great site for all your pets need.
By Saeo
Really like the Convience of not having to worry about running out for the 3 different foods I use...the pricing is good, however several times a shipment is posted as shipped but never makes it to my house. To be fair I think this is more a FedEx problem than a Petflow issue, but that does not alleviate the inconvience.
By CustomerDebi
