Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I'm substratcting one star because I just don;t understand why they have to contact my vet every time I order Sunshine's food. A prescription is usually good for a year and she will need to be on this food for life.
By Customer
Love how quickly i receive my order...
By D.Bolden
my dogs, 3 Dachshunds, love the food...so I do, too...
By Customerpatb
Very good site. Fast service and timely delivery of products!
By Eli
Once the prescription for our order was verified, the product was shipped from a local supplier and that really cut down on the delivery time.
By Gene J.
Great service, good prices, easy to navigate website but way too many EMails
By Customer
I like that the heavy bags of dry food are delivered to my door. the Heartworm medication came quickly as did the treats. I don't like that I couldn't cancel an item I had on auto fill without going through customer service - there is a button for it, but when you click it, it says to contact customer service. Overall I like Petflow.
By Customer
Orijen Dog Food... my dog loves it! Maybe a few more shipping options. :) Most of the dog treats are Made in America too!
By Customer
