Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Some great deals to be had and faster delivery than the big or company I sometimes buy from. But the frequency of emails and the misleading sub titles, that at first grab my attention but then I realize that the sale isn't really that great, are annoying.
By SARAH
I liked what I received from Pet Flow. I thought they sale prices were great which is why I ordered. However, one item was no longer stocked so you kept my $6. I would prefer that any co. either refund or not charge me in the first place. The second problem was sending the wrong item..I wanted a dog magnet and you sent a CAT one. Again I would expect to get the correct item and not a mistake or a substitute.
By SHIRLEY
the box was delivered and left by my door; seeing as how most of the pet snackies were just tossed in the box, the dog could smell the treats and ripped the box open...so much for having an xmas present for our dog.
By DENISE
Although the price is what attracted me to order, I don't know if I will be reordering. Everything was just thrown in the box. Wrapped, and non wrapped items...the consistancy of sticks was way off...one was about 3", and on 1/2"... I did email them with a picture...never heard back. But, I guess you get what you pay for.
By RENEE
Like the LED safety items. But the website was kind of difficult to use, especially when wanted to add products or change quanties. I will try again in the near future. Liked the prices on many items. Interesting items, will see how well they work.
By LORALEE & B.
I ordered 2 cases of canned dog food. The price was comparable to a retail store and the delivery was very simple. Unfortunately, more than 50% of them were badly bent our smashed. I'm unable to open some of the cans. At the store I can prevent this.
By ALLAN
The product was exactly what i was looking for but it took about 3 weeks to get. I don't know if it was due to the weather or not it just took to long for me to get what i ordered.
By CATHERINE
fast delivery but was not satisfied with some of the products I ordered. some products were very very small. they would be only good for a tiny puppy
By CAROL
