Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
Very bothersome! You don’t instantly charge my card! Sometimes it’s a day or two later! I turn my credit card on and off as I’ve had so much fraud! It takes me many attempts each month to get my order. Other companies I do regular Busy with do the transaction immediately! Super annoyed! Once the order goes through y’all are five star! But the credit card thing is absolutely rediculous! What’s up with that?
By Kaybar
Shipping was quick. However a food product needed to be exchanged due to manufacturer changed formula and didn't want old formula sold. Customer service was unbelievably rude and lacking concern completely. I won't spend another dollar with them again. And I have told all the pet parents I know about my experience.
By kg
Unfortunately. the delivery was promised for a specific, acceptable date, then changed by Petflows carrier to the next day, and, to make your service unusable, delayed yet another day. Learn to honor your commitments if you want my ongoing business. Expectations for Saturday do not mean Monday. No excuses.
By RICHARD K.
cats don't like and they don't take returns. What do I do with such expensive food? Took over a week to get when Chewy does 1-3 day shipping at most.
By jsmom
I still have not received my order or a ship date. I ordered two weeks ago and the item was in stock. I am out of food and disappointed.
By ERIN A.
I ordered a product you listed as in stock Gave info for Vet Clinic Order was marked shipped in account but no tracking supplied after a few days i looked on line and account said script denied by Clinic Then I received an email saying out of stock and order cancelled Not a good way to start with my first order
By ROBIN E.
Took 8 days for delivery!? Ran out of dog food in the interim. Several emails and a phone contact to customer service, nobody could tell me where my order was. I received several messages, none of which could tell me a correct delivery date. Frustrating!
By MJ.
Only received half of our order, and cannot get the auto ship part to work correctly. also a very hard to navigate and unclear website. Not user friendly!
By Janet M.
