timely delivery
Treats seem to get a bit crumbled....Perhaps, more efficient packing would help. everything else is good.
By Customer terez F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Treats seem to get a bit crumbled....Perhaps, more efficient packing would help. everything else is good.
By Customer terez F.
Easy ordering, competitively priced. Fast delivery.
By Customer W.
is there any company that can send canned dog food without at least a few cans being badly dented? I had high hopes when I opened the box and saw some air pods, but a few cans were still severely dented. Four out of twelve cans--not a good percentage. On the plus side, the order arrived super fast and the leash I ordered was even nicer than pictured.
By Sunshine's M.
Site a bit confusing, but i could understand. Not sure about the older population. Should make it easier to nav.
By Customer
I have only ordered twice, and both times the order arrived late for the same reason - out of stock at one warehouse, had to send from a different one. At least they emailed to let me know.
By Marie
Our dog food was delivered in timely fashion. It was great not to lug the dog food home from the store.
By Jeff
I love Petflow, but twice they were out of the dry dog food that I use. "Now" Large Breed and "Now" Red Meat. Maybe, because it is produced in Canada. I had to go to another mail order pet food.
By Gail
Ordered 2 cases of wet food which arrived very fast n box was in good condition. Also well priced, will be ordering from you again.
By Jennifer