Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I was searching for the best price on Natural Balance cat food and Petflow had the best price. My purchase arrived quickly, well packaged and without incident. I may consider a monthly order for my pet supplies.
By Budhabob
I have no problem with the shopping but some times the shipping is very slow.
By Ozorah
I love the convenience of pet flow..ease of ordering, great prices and fast shipping. However, most of what I want is not instock each month. That would be my reason for not giving five stars.
By KA
I would be disowned by my Manx if their Avoderm was not on the menu. Both petstores in my area stopped carrying it. I bought this brand, as it was discounted, and since then, it is the only dry catfood my cats will eat. I don't drive. Where Am I going to get it? First time, [after 3 of my half dozen] felines (all Rescues) went on a food strike. How do you like that for manipulation? Found Wag.com, they cost a bit more, but had 20% off. Got 2 bags. I'm down to the wire; that 2nd bag nearing empty. Found PetFlow., on the web, but it was Saturday. Your regular price for the 11lb. bag was less than the other sites (except I could have gotten 20% off elsewhere. i didn't remember...i was too panicked about having a cat attack. (kidding). Called directly to Customer Service # on website, the Gentleman Operator was helpful, professional, and Accurate. He said it would ship Monday, and SHOULD be at my Door by Wednesday {which is awesomely helpful. i live out in the woods, can't drive...so Delivery was Great}. It Arrived RIGHT ON TIME. I got 3 bags, and my status as 'best owner' is still under review by the 6 that own me, 3 ferals that guilt me out of bed in the morning...To PetFlow---PAWS UP !
By GaiaofSpiders
My two Goldens eat Eagle Pack wet and dry. This brand is highly rated, much more so recently according to pet food review. This brand is not carried in any pet food stores near me. I order it online, based on best pricing. PetFlow is often my choice. The delivery is quick, food always has a long expiration date, and shipping is free for the amount I purchase. I also receive my order within a few days. I would have given 5 stars if Petflow was consistently the best price online.
By SunshineStateKate
Very reliable vendor and would order again from them. Prompt delivery and great product ljne.
By Customer E.
Fast shipping good products great prices
By Toni
On-line ordering very easy. Delivery very fast! Only issue I have is that I like to receive products that will not expire for 6 months - I did not get that.
By anonymous
