Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I found them to be very quick at shipping and very easy to order from. I had expected more of a discount. By the time I added in the shipping, it was the same price as my local store. So for right now I am on auto order, with my food, but know my dog's will be changing after we see the allergist, we will see how things go then. But I really did like the ease of order and the quick delivery.
By Diane
I have never ordered online food/treats before but it was easy. I was astounded at how fast my order came. Will use them again.
By Reba's M.
Best service door to door
By Lee
This is a great service to take advantage of. Good selection, great prices, delivered right to my door on schedule! What could be better?
By John R.
I am new to petflow.com. I started using because me and my husband forgot to buy dog food for my dog sitter before vacation. My friend recommended them and said it only takes about two to three days to come in. So we ordered it. When we got home I found out nothing had been delivered. I emailed them and for some reason they only had me confirm my address even though it was already in my order chain. It would have been nice to have an explanation why it was never delivered or had gotten an email stating something was wrong with the order. After that the food came quickly and with the auto shopping every two weeks it's extremely convenient
By Samantha
I've been buying Natures Recipe easy to digest dog food from PetSmart. They seem to have a problem maintaining stock. I don't like changing my dogs diet as she is a senior dog. Petflow.com had the food and delivered the food to my door in two days.
By Robert D.
Work wel with my 7 yr old 5lb Yorkie!
By CustomerSharon C.
Very pleased with selection and prices of pet supplies from Petflow. My only negative is irritation of having some shipments delayed because West Coast warehouses are ot of stock after I submit order. Delays incurred by Petflow having to ship from East Coast. Seems like this happens so frequently that Petflow needs to do better inventory management.
By SunnyInSD
