Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
The product was just what I was looking for. We have three large dogs and they enjoy the big bones to chew on. The local store that we use to purchase them from, no longer carries them. I told the Vet this and she suggested to go on-line. I found PetFlow and was very happy to find the same bones a a great price. We will be ordering more in another month or so. Thank you!
By JB W.
Came timely!! It was easy to order!!
By TONYA D.
I had a little trouble placing the order initially but that was apparently me rather than the site. Once the order was placed I received an email stating that one of the items was out of stock and would ship from another location. I went to the website and found that on the remaining parts of the order shipping was charged, even though the original order was large enough for free shipping. A phone call remedied that problem and the shipping charges were refunded. Overall not a bad experience for my first order.
By Donald C.
I buy canned dog food. I should have split my order into two because I could have taken advantage of two discounts that way. It was an expensive order, but I only used one discount. My fault and it cost me. Petflow has the best price on the dog food that I buy. I tell people in the pet food isle in Walmart to consider going to you for pet food. What is the point of offering one order of two cases of canned dog food for the same price as two orders of one case? Your site implies that the two case order is less expensive, but it isn't.
By PG
Web site needs to be a little eiser to use. I have a hard time adjusting the auto ship without out deleting the product and resubmitted to increase or decrease the amount of product. Also, I need pigeon grit to be added for sale. I also use Versa laga for the grit. Red Stone.
By JEFF
Delivery slower than Chewy. Occasionally, items are sold out.
By ANDRE H.
I always did love PetFlow. Only switched after years of buying from them because it took a bit longer to receive the product than was convenient. After finding out that they carry a product I was not able to get at my current pet food company I decided to try again. It is still slower than I like, but much better! Other than that, AAA+++
By Huckabee's P.
My first order was cancelled in error by merchant. They were quick to resolve this when I called. Unfortunately, the same thing happened again when I ordered other merchandise. Again, they were quick to resolve this with a phone call. The customer service folks are excellent, helpful and quickly solved the problem. PetFlow Customer Service is well above what we have come to experience or expect when dealing with on-line retailers. Nice to do business with.
By ANDREW G.
