Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Apparently when I placed my order the item was in stock. My card was charged and I expected shipment soon. A couple days later I got a refund of my purchase with no explanation. The explanation came a couple days later that they were out of stock. Seems a bit odd that it was in stock, I was charged and then all of a sudden it's out of stock. I guess they need a better inventory tracking system.
By DEBORA M.
Usually, I don't have any issues. This time, the shipment of cat food was all over the place. Cans were not secure in the case and many were severely dented. Almost like someone just threw the case in the box.
By NORA W.
Cumbersome Internet system caused two orders to register rather than one. Canceling the orders immediately still did not stop an extra bag of dog food from arriving, causing multiple emails and finally return.
By ALAN P.
I don't like that 2 orders were placed (only 1 charged for) and I still don't have either of the orders!
By EVE S.
The shipping used to be very quick but now it seems although the items show in stock it takes a week for the items to ship. It is disappointing as I grew accustomed to the fast service
By safr
You carry my product but took awhile to arrive !
By SUSAN L.
We were counting on our Fromm dog food Auto-Ship order to be shipped on the date that PetFlow said they would ship. According to them they got very busy during the holidays and this order did not ship until the following week. As a result we had just enough food to mix/switch to another brand that was available in our area. In our opinion the Auto-Ship customers should have taken precedence and shipped on time and as scheduled because this order was in their system for many weeks. We have purchased other items from PetFlow since .....just not items that we need to ship on time! The competition is able to get their auto-ship orders out on time and delivered in 2 days!
By Linda W.
I couldn't access my account because I couldn't remember my password. Your account recovery system is not very good at all.
By April
