Good price
Prices are always good. And free shipping on orders over $50. Only complaint is that sometimes my food rolls are damaged.
By TIM
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Prices are always good. And free shipping on orders over $50. Only complaint is that sometimes my food rolls are damaged.
By TIM
auto ship was a little misleading
By ANNETTE R.
I had problems with an order and Petflow told me they would give me a $10.00 discount on my next purchase for the inconvenience I assumed at my next purchase it would be deducted and it wasn't. I would have given a rating of 5 if this would not have happened.
By KATHY T.
The folks at Petflow initially rejected my order because it didn't match what our vet had when they checked. It was just an administrative error on my part but it showed me they were on top of things. Gives me comfort.
By SCOTT M.
Easy fast delivery
By NANCY
I rely heavily on PetFlow for shipments of large bags of dog food, as I do not own a vehicle. Product selection is quite good, and the prices beat any of the local prices I have found for the same product. Shipping is always free with my order, as the large food bags I purchase are over $50. Promotional offers are frequent, and I have found good deals on smaller items - treats, toys, etc. - as well as food. I once received a bag of food with a hole in it, and a free replacement was shipped my way the next day. Customer service has been nothing but wonderful! My only complaint would be that shipping times seem to vary quite a bit - sometimes my order arrives within 4-5 days; other times it is more like 10 days between the time I place my order to when my food arrives.
By Courtney
Bought laser toy for my cats much better quality than the usual 5$ kind. Also bought Greenies as a healthy treat. Good selection.
By Timothy P.
The treats I bought for my kitten he absolutely loves!!! He devoures them so quickly. It did take a while to receive, but considering he holidays that would make sense.
By LAURA A.