Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
I never have to worry about running out of My Best Friends Food.
By RONALD M.
Response from Petflow· Apr 29, 2026
That peace of mind is everything! We love knowing your best friend is always taken care of. Thank you for trusting Petflow to keep the bowl full!
Very Fast delivery! Fresh product
By Dale G.
Response from Petflow· Apr 29, 2026
Fast and fresh is the goal! We are so glad your order arrived quickly and in great condition. Thank you for choosing Petflow!
Petflow sells my dog’s grain free food at a more reasonable price than any others. They are also extremely responsive to a change in my auto ship. I appreciate their attention to detail and the dog food arrived on time, as expected. These people are amazing. Highly, highly recommend Petflow!!❤️❤️
By CAROL C.
Response from Petflow· Apr 29, 2026
This made our whole team smile! We are so glad we can be your go-to for grain free food at a price that works for you. Keeping your pup happy and your autoship running smoothly is what we love to do. Thank you so much for the kind words and the recommendation!
Dog food was ordered, shipped and received within 2 days! Great service! Great packaging too!
By Carol K., Rindge, N.
Response from Petflow· Apr 29, 2026
Two days from order to door and great packaging too! That is exactly the experience we want every pet parent to have. Thank you for the kind words and for shopping with Petflow!
One of the bags of dog food was ripped open due to the shipper. Pet flow did not hesitate and gave me a credit instantly! Easy to work with and got back to me within 24 hours!
By Jessica
Response from Petflow· Apr 29, 2026
We are so glad our team was able to take care of you quickly! A damaged shipment is never the experience we want for our pet parents, and we always want to make it right as fast as possible. Thank you for giving us the chance to do that and for the kind words!
Nice selection of my preferred brands and speedy delivery.
By SHARON H.
Response from Petflow· Apr 29, 2026
Thank you so much! Having a great selection of brands and getting orders out fast are two things we really take pride in. We appreciate your support and look forward to keeping your pets stocked up!
Support is always helpful and they get the deliveries out ASAP when you need them sooner than you were sub, subscription is set up for!
By Colleen A.
Response from Petflow· Apr 29, 2026
We love hearing this! Our team works hard to make sure you always have what your pets need when you need it, whether that means adjusting your autoship or getting an order out ahead of schedule. Thank you for the kind words!
Great price and fast shipping
By Joyce M.
Response from Petflow· Mar 18, 2026
Thank you so much for the kind words! We're so happy to hear you had a great experience with us at Petflow. Getting you the best price with fast shipping is always our goal, and your support means a lot to our team. Hope to see you again soon! 🐾
