Great communication w/ frequent updates
Great communication with frequent updates on my order tracking.
By MM
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Great communication with frequent updates on my order tracking.
By MM
Easy transaction, good selection, good prices, quick shipment.
By Deanna F.
Always fair price and prompt shipping and great products choices.
By KC J.
This was my first purchase from Petflow and I am impressed. First when I set up my my new account I had issues with logging in. I received the email with the 6 digit security code but when I used the link to use it I wasn’t sent to the page to enter. After multiple try’s I gave up. Monday morning Petflow contacted me about my problem with an apology and a solution. Great customer service. My order shipped quickly and received on time
By CATHERINE N.
Good prices and selections and fast delivery.
By Paul
The people there if contacted go up and beyond to answer questions and help. Orders are processed in record time and shipped out fast. Very happy with the switch over to using them . Very satisfied customer
By Cynde S R.
I made a mistake on my order and customer service immediately corrected it for me.
By LINDA C.
Company is affordable and Customer service is exceptional.
By JACKIE F.