PetflowReviews of petflow.com

I bought two bags of dog food, but I was only sent one. I called and they said they would send the other one "free of charge." So I did receive the other one a few days later, but I would have really preferred to have just gotten what I ordered in the first place.

On the day I got an e-mail offering 40% off on the dog food I use, I went to PetFlow and found it was out of stock. Boo! So I called customer service. The rep offered me a price match using the more expensive low-fat version. Yay! But she was going to charge me $4.95 shipping, until I pointed out this item came with Free Shipping. "Thanks for pointing that out to me; I'll give you the free shipping," she said. Then I very carefully went through every discount with her (price match, percent off, free shipping), and once we were in agreement on pricing; I committed to the order. The CSR told me I would get two order confirmations: one reflecting a higher price, another the lower (but correct) price. What I got was one order confirmation with the higher price, then a shipping confirmation at the lower price, but adding back in shipping charges. The package arrived within two days! But when the price was not corrected, I called customer service again. This CSR reviewed the notes but told me that due to "the fine print," I was not entitled to free shipping (even though the item was marked as such), but would be credited those shipping charges on a future order. (I searched PetFlow's web site and e-mails for the relevant fine print, but could not find it.) Boo! PetFlow, if you want to be a success, you need to be easy to do business with . . . but you're not! You can't giveth with one hand, and furtively taketh away with the other.

I found Petflow to be very fast service but when it came time to deliver my 35lb bag of dog food the driver wqas to lazy to bring it inside my fence. Instead he walked right past it and put the food in front of my garage. If I had not been home and watched this happen someone could of stolen it. My fence is a 4ft high white picket fence and was very easy to open. That was pure laziness. Don't know if I would order from you again. Or recommend you to any one. Or get yourself some driver's who aren't so lazy. Bad customer service!!!!!!!!!!!

I liked my service from PetFlow, and I received my order very quickly. It was also convenient. Their prices are pretty good, and my cat litter is cheaper there. The only thing that I was dissatisfied with was my coupon. I received a coupon in the mail (which was how I found out about PetFlow), and it stated that I could get 15% off + free shipping with a certain coupon on code. Right after I made my purchase I realized that I did get the discount but not the free shipping. When I was about to contact customer service, I saw that free shipping only applies to orders that are over $49 after the discount. This was irritating to find out, especially since it was not written anywhere on the coupon.

My box was left by my front door. Never a problem with that. However, the dog treats inside were wrapped in their original wrapping, which had holes in them. When I opened the box inside, millions of ants came out of the box, running all over my kitchen counter. I would suggest placing dog snacks inside a zip-lock bag so this doesn't happen. I had also purchased a rug which was covered in ants. It was a nightmare, really.

I was disappointed to get some treats in that were made in China the web site never said where they were made and I wasn't concerned because I have ordered from Pet Flow before. When the treats came in and it showed they were from China I called in the customer service guy told me they "should" be ok which did not make me any more at ease. I gave them away to someone who said they were not afraid to use them for their dogs. Maybe I am paranoid, but I NEVER buy anything for my dog that is not made in the USA and I certainly would not have ordered anything that wasn't.

Most of my experience with PetFlow has been positive. However, I have an issue with some of their labeling practices. They advertised an edible (rawhide) product as made in Brazil based on the image listed with the item. However, the manufactuer produces this product in both China and Brazil and the item made in China was what I was shipped. I notified the company, but I still haven't seen the page changed. Dog food and dog treats from China have been linked to HUNDREDS of cases of sick and in some cases, dead dogs in the US. We lost a dog to toxins in Chinese dog food treats last year before we were aware of the issue. In addition, PetFlow denied EVERY review I tried to post of the product that was negative.

Lots to choose from and good pricing. However, same can be said for other online retailers. After buying from these guys for nearly two years they finally talked me into starting an autoship program. Well they screwed that up within a week. They sent the scheduled order two weeks in advance and of course charged me at the time of shipment. I called and notified them and they arranged for pickup. I was already not happy and decided to cancel the program with the intent of still shopping with them. They lost me as a customer when they left me hanging on the refund. I had to contact them again to get that figured out. They do not provide any sort of email confirmation or tracking on any of the above. They are unprofessional in this regard.