Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Please consider cutting back on the marketing. I bought one bag of dog food and the emails and phone calls started before the item was even mailed. I sent an e-mail asking for Petflow to stop with the ommunications and daily ads plus phone calls to offer me a deal. Now I get a request for a review. I repeat...stop.
By Customer
Compare prices folks. Sometimes this is the best place to buy but often their "deals" are not any better than other similar online pet sites.
By DogRescueMom
I've ordered several times from petflow. Every time excellent service and very quick delivery. I've been ordering the pet correct for my two yappy yorkies and its been the 50 ml size. I have no one else to blame but myself for assuming my last order would be the same. Had no idea there was a 30 ml size. Again, my fault for not paying closer attention, but for the price, I felt ripped off.
By Michelle W.
I don't mind writing a review but I do mind being forced to write more than my "opinion in one sentence" . Usually I just close out the page and don't bother with the review at all. Just saying...
By FCccc
Cans were badly dented in transit. Frontline box was open, but at least the doses were still well sealed.
By Customer
I gave PetFlow.com a try because of all the Zak George YouTube dog training videos I have watched, and thought it was worth looking into. I used a coupon code to make my purchase 15% off, which made the price comparable to what I usually pay on Amazon.com with no discount. Comparing apples to apples when I purchase the same dog food, I can receive a better price and faster free shipping with Amazon.com
By Ginger's M.
you think you have ordered all of these items and when they come in, the box will be big and your animals will be excited. a small box comes and you have small natural balance rolls to feed your animals that only lasts a week and are out of the natural food to go in the dogs food bowls. there is not enough so you go back to pet co and find other items to put in your food bowls. just very very unhappy with this shipment.
By Betty C.
I have used PETFLOW off and on for the past several years. In the beginning, their customer service was absolutely wonderful and their service as a whole was reliable. However, I have noticed a distinct down-turn over the last year or two. I still use them because I prefer to feed higher end pet food, but I have lost a lot of confidence and respect for the company.
By Kathy B.
