Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
It certainly was easy to order and reorder prescription dog food. With the most recent price increase, however, the competitive price advantage over my vet is dwindling.Still, there is something to be said for hsving a case of food delivered to your door for free.
By Carmik1
I was surprised that the cans I ordered were so small (3 oz)... and so expensive. Who knew that most cans are 6 oz? Of course, we will do what we can for our pets to keep them healthy, but my kitty didn't like the 6 oz "pate" so I got her some bites. She's 12 and the food at the vet's was expensive, but I can see she's gonna be high maintenance for awhile.
By DEBBIE B.
Very easy and convenient
By Anonymous
It was great to have our fur families food delivered. It was a little more, but living 20 miles from the pet store made it very worth it.
By THERESIA S.
It's a great idea. I just can't always get a good enough deal (or better for that matter) then going to my local pet store which, I'd rather support. If it was significantly cheaper to purchase online then I might be more likely to do my shopping there. So far it hasn't been.
By BRENT G.
Convenient, fast delivery, quality products and effective customer service.
By MICHAEL K.
I buy dog food from PetFlow from time to time and it arrives within a few days in perfect condition. Their price for the brand I buy is in line with what I pay at a pet supply store. It's certainly convenient to have it delivered to my door.
By LINDA W.
Nice customer service but Shipment of RX dog food took too long I thought I was saving money not buying from my vet. I had to spend more getting additional cans to feed my dog for a week before shipment arrived.
By PAM
