PetflowReviews of petflow.com

I have dealt with other on line dog food delivery company's and the product always arrives either the next day or the following. PetFlow's delivery took almost a week and was delivered to my next door neighbor (not PetFlow's fault).

I ordered 4 lb bags of Wellness Toy Breed. When it came it was a 2 lb bag. I emailed customer service and they stated that they were replacing the order that I could keep the original and the replacement. I was pleased with the prompt service. What concerns me is that the second order also listed a 4 lb bag order but when it came it was 2 lbs, which is fine because the 2 orders equals the 4 lbs I wanted, But what is concerning is does this company even have 4lb bags in stock. Do customers need to order a quantity of 2 when placing an order? The order page lists 4 lb bags but I am beginning to believe they are not available. The website needs to clarify this on order page, or provide more training for fulfillment staff. I have noticed that Petsmart seems to be the only vendor with 4 lb bags.

I have been struggling to get the treats I want in either by regular order when free shipping is offered or by the auto ship program because they have not been in stock for several months and are my pups favorite bedtime treat. I tried to work it out, but they just cancelled the program which is frustrating. The toys are cheap and I mean cheap in both meanings of the word. My last 2 were damaged that I purchased. I have not called on the last one yet. They will send a replacement, but at $3.99 sometimes it's not worth it especially when the toy is such a disappointment to begin with. All of their treats are high quality and that is about all I will purchase from them. Their Spoiled Rotten box cannot compare to that of BarkBox. All of their food prices are very over inflated!

I was pleased with the prices on the things I orered, however, after going to checkout, realized the discounts were only good if you agreed to autoship program. Not happy about that. Don't know whether or not I need everything I ordered on a continual basis, as a lot of what I ordered were treats/bones.

I realized that the dog food I was purchasing was SUCH a good deal that I wanted to order 3 bags instead of 1. The rep. told me that because it was prescription food,they could not alter the order but that he could cancel it then I could start the order over. A few seconds later,he apologized that the order was processed and I couldn't cancel it. It would have meant a much higher purchase if they just would have added two bags and given me free shipping. I was not happy that after only a couple hours my order was unchangeable.

I went to petflow because they had a product (perfect balance) for $1.00 advertised. I put it in my cart. Then, when I checked out, the item was removed because they said it was not available anymore. I went back to the sales page which still showed the same item for the same price. Clearly, their sales are not working

Never seem to experience difficulty adding products to monthly delivery however good luck to you if you try removing products. Have experienced a great deal of issues with their website when I try to remove products which has made for a poor experience.

well i believe i ordered pet amor guard for my puppy i only got the 2 flea collars?