Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
My deliveries are always reliable.
By Frederic
Response from Petflow· May 4, 2026
Reliable is exactly what we strive to be! We are so glad we can be a consistent part of your pet care routine. Thank you for your continued trust in Petflow!
Constant alerts as to where in the process my order was in their system. Easy to navigate website.
By Gilda P.
Response from Petflow· May 4, 2026
We love knowing you always have visibility into where your order is! Keeping you in the loop every step of the way is so important to us. We are glad the website has been easy to navigate too. Thank you for shopping with Petflow!
Came on time, and the cats love Dr. Marty!
By AJ
Response from Petflow· May 4, 2026
On time delivery and happy cats. That is a great day! We are so glad Dr. Marty is a hit with your fur babies. Thank you for choosing Petflow!
Always quick shipping & quality products!
By Jennifer H.
Response from Petflow· Apr 29, 2026
Thank you so much! We love hearing this. Getting your pet supplies to you quickly and in great shape is exactly what we aim for. We appreciate your continued support and can't wait to keep delivering for you!
Great price. Prompt delivery.
By RON
Response from Petflow· Apr 29, 2026
Thank you so much! We work hard to keep our prices competitive and get orders out fast. We appreciate your support and look forward to serving you and your pets again soon!
Petflow always has what I am looking for, their prices are reasonable, and their customer service is amazing!!!
By STof
Response from Petflow· Apr 29, 2026
This made our day! We love knowing that our selection, pricing, and team are hitting the mark for you. Reviews like this mean so much to us. Thank you for being such a wonderful part of the Petflow family!
Love getting our dog food delivered to the front door and on a time!
By AMBER R.
Response from Petflow· Apr 29, 2026
We love hearing this! Getting your pup's food right to your front door on time is exactly what we're here for. Thank you for the kind words and for trusting us with your pet's needs!
The food was delivered promptly when I changed the quantity and date.
By Randy M.
Response from Petflow· Apr 29, 2026
So glad to hear the update went smoothly and your order arrived right on time! We want every change to your autoship to be hassle-free. Thank you for choosing Petflow!
