Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
When the item was ordered, I didn’t receive any communication as to when it would arrive that was accurate after the email stating that it was ordered. Also, initially the form of payment used was incorrect and the company didn’t notify me or communicate with me so that I could correct it … they simply cancelled the order.
By Caldwell
I ordered well over a week ago and still have not received it.
By Tammy C.
Was happy to get our new puppy the food we were looking for at a good deal. However, the dog food bag had a hole in it food was scattered everywhere and the box was falling apart (which was not a big deal except for that our food bag had a hole in it).
By WA
Place order for the first time on PETFLOW for a difficult product to find on 3/16/23. After almost two weeks, 3/28/23, I attempted to log in to my account on the website, which had been deleted! My payment had post via my bank on 3/17/23 and no refund. So I called customer service and was told my order had been cancelled! Strange....I had not received a refund or email to inform me? Anyway, the very pleasant women fix every thing and it became a Happy Ending!!!
By KIMBERLY C.
Did not like that I buy a membership in order to save on my purchase…very disappointed with that part of checkout
By DANA F.
Website takes too long to navigate. Shipping takes too long. 7 days from order to delivery.
By SANDY S.
2 33 lb. bags of dog food in one box is TOO HEAVY! I can’t move it.
By Andrew S.
All was well with initial service and product. The problem is with your packaging of two large bags of dog food in one box. The box quality is mediocre at best, the dog food is too heavy and too large for the box. The box broke open. This could be foreseen. Also, many seniors order from you and the boxes are too heavy to move or pickup without injury. And- don't give me the carbon footprint stuff- your customers safety and your sane packing are more important.
By KAREN A.
