Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I use this to get very expensive Acana dog food every 3 weeks. The discounted price and free shipping is cheaper than any place I can get it. I use emailed promo codes for treats and toys every so often. The only time I had an issue (an open bottle of fish oil) They sent me a new one and a $25 coupon.
By IAN C.
Customer service rep are very helpful and friendly.
By Jackie
I like the fast delivery on everything I order and the scheduled shipped of her dog food is great. I just wish the were more chews that she liked. I have found other chews she likes but prefer to stay with pet flow.
By DONNA R.
It's so convenient to order online instead of finding time to go to the pet store and lugging the purchases home. The scheduled shipments also make my life easier by ensuring I won't forget to stock up on necessities. Finally, the prices are better than PetSmart. My only problem with PetFlow is the prescription verification, which they might not even have control over since they use VetSource. They verify your prescription for every order, even though the prescriptions last for months. I wish they wouldn't reverify, since it slows down the process.
By KRISTEN F.
Our cats love the product. It is very expensive and has to have a prescription, which delayed our first order by 6-7 business days to finally get it. Would have been more convenient if scanning to attach prescription to first order (who uses snail mail anymore; even prescription pain killers can e-prescribe to your pharmacy. Expect to pay about 3X the price for food in general. "Seems" to be helping our bengal with her urinary concerns.
By DARV A.
Service and product is great. But i can't tolerate the constant emails and requests for reviews. i want to only order what i need and not set up a scheduled delivery. Leave me alone, please. I will contact you when i need something.
By CHERYL L.
Eventually this shipment arrived, but it took a little longer than I anticipated. I like their wide selection, though, and they stock the cat foods that I feed my cats, so I plan to continue my regular delivery of pet food every six weeks.
By CYNTHIA C.
But Doorbusters used to be better! I used it to try products and wean to my "Autoship" list for food and treats. Now there is little I would order and deals are not the kind of "deals" that were once offered.
By DEBRA M.
