Wonderful customer service
Wonderful customer service. My order was damaged during transit and they sent a replacement back to me ASAP.
By NGUYET D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Wonderful customer service. My order was damaged during transit and they sent a replacement back to me ASAP.
By NGUYET D.
I have had to talk with customer service twice now do to my learning their site. BEYOND HELPFUL! Great people to work with and I plan on staying here for a long time!
By TG
Great prices fast shipping
By DIANE L.
My order was handled in a very professional and efficient manner, and it arrived very quickly.
By Consumer
Competitive pricing, excellent service and shipping on time...overall a professional experience.
By ladykestrelhawk
Good pricing and timely shipping.
By Rick E.
My order arrived as scheduled. The packs inside were in perfect condition. The price is the best around. I really appreciate good service and quality products at a fair price.
By Mme A.
Very friendly and helpful customer service. A bit of an order mistake made on their part and for the mistake they credited me 10.00. Great service!
By STEPHANIE V.