Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I was pleased that my order was delivered so promptly. My only concern was that I had ordered canned food. The packaging around the food was brown paper packed a bit on the loose side. Nothing was damaged but I was a little concerned about that. The prices are great.
By BeeJay
I had to change the dog food my pets needed, only issue was I had to call to cancel the auto-ship completely! I then set up a new auto-ship for the new food and it arrived right on schedule.
By LINDA D.
There was a little hiccup in my order but I chatted with customer service and they got my order corrected and on it's way quickly.
By S. E.
Cat attract litter boxes are a mess and sometimes retaped with litter all over box and eventually my house. Other than this one issue I would give a 5 Star rating
By DONNAMAE C.
Great products. Found plenty I wanted.
By ADNAN M.
Customer service is outstanding and the beds I ordered came pretty quick. The beds were not what I expected being they advertise they were orthopedic dog beds. My dogs weigh less then 50lbs and these beds sank right down in the middle. They don't even spring back. My dogs are small and they don't have any arthritis so these beds will be ok for now. Not a good bed for arthritic dogs.
By CYNTHIA M.
First time using this company, so far, good.
By Barbara C.
So at first i ordered 25lb bag of dog food and a box of 10lb Milk bone treats with my free iteam. After i placed my order Nov. 27th, i was reading reviews on PetFlow. I got really scared at first. But everything was charged correctly. The shipping is slow, they used fedex. My order stated dec 2 for the first dilivery. When that day came i loged into fedex web page, my stuff was sitting in the fedex office that delivers to my area for 3 extra days, 2 of them days fedex trackimg said it was on the truck. 7 days was my waiting time for my dog food. Luckly we didnt need it right away. But i cant blame petflow for the shipping, they should change carriers. My box was a little beat up from shipping, but my bag dog food and treats were in good condition, experation dates were good till 2019. My dog didnt care for the free treats we got with our order but the neighbors dog loved them, still it was a slight fusterating experience with FedEx shipping, and yes they do spam your email accounts. Total rank 4 stars.
By XQwonette
