Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Good prices for quality pet food
By Gloria
Response from Petflow· May 4, 2026
Quality food at a price that works for you and your pets. That is always the goal! Thank you for the kind words and for shopping with Petflow!
Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday. We are very sad. He was a happy, goofy boy and we loved him very much!
By CHRISTINA J.
Response from Petflow· May 4, 2026
We are so deeply sorry for the loss of Max. A happy, goofy 15 year old Australian Shepherd who loved his food and was so loved in return. That is a beautiful life. Thank you for trusting us to be a part of his care and for taking the time to share his story with us. He sounds like he was an absolute joy. Sending so much love to your family during this time.
My 3 year old gray tabby cat loves her wet turkey and giblets and the shipment was fast.
By Julie
Response from Petflow· May 4, 2026
A happy tabby and a fast shipment. That is what we love to hear! We are so glad she is enjoying her turkey and giblets. Thank you for choosing Petflow!
Great price and fast shipping.
By Carol M.
Response from Petflow· May 4, 2026
Great price and fast shipping is always the goal! Thank you for the kind words and for shopping with Petflow!
Petflow did it's job, but Fedex dropped the ball--my delivery was promised at 11-3p.m., but it finally got here at 7:30 p.m.
By Mapp H.
Response from Petflow· May 4, 2026
We are glad your order made it and that we held up our end! We completely understand how frustrating a late delivery window can be, especially when you are counting on it. While carrier delays are outside of our control, we always want your overall experience with Petflow to be a great one. We appreciate your patience and thank you for the honest feedback!
Our Westie grew up eating Fromm's dog food. We lost our local source for that brand. I wasn't quite sure about ordering. Dog food is heavy! But, the box it arrives in is very sturdy. It always arrives quickly and in perfect condition.
By Carole Y.
Response from Petflow· May 4, 2026
We are so glad we could be the solution for finding Fromm's after losing your local source! We know switching to ordering dog food online can feel like a leap, especially with a heavy item, so we make sure our packaging is up to the task. We are happy your Westie's food always arrives quickly and in perfect condition. Thank you for trusting Petflow!
I ordered my dog food. Free shipping. The next day product arrived. I was amazed with the fast delivery service. This is the place you want to get service and order your dog your dog food.
By Lyndamcwilliams
Response from Petflow· May 4, 2026
Next day delivery and free shipping. That is what we love to hear! We are so glad your experience was a great one. Thank you for choosing Petflow for your pup's food!
I subscribe for my dog's food and never had a problem until recently. The problem was with FedEx not Petflow. Our pkg never got delivered and Petflow resent it immediately.
By Jodi T.
Response from Petflow· May 4, 2026
We are so glad our team was able to get that taken care of right away! Carrier hiccups happen, but we always want to make sure your pet's food gets to you without delay. Thank you for the kind words and for being such a loyal Petflow customer!
