PetflowReviews of petflow.com

Did not like how mostly everything I looked for was out of stock. Did not like how I was charged an extra $5.00 and not told prior. My order came from a different warehouse and so I was charged differently. This should not have been my fault, I should’ve only paid what I originally was charged and agreed to.

Shipping takes too long

I called to ask a few questions and the rep could not answer anything. Luckily, I called back and got a rep who could. Basic questions. Also once when I was a prior customer and then with my last order I called for assistance and was assured my issues would be handled. They weren’t. I would rather be told it can’t be done than be told it will be handled and it is not.

I have had two auto shipments of dog food messed up in less than 4 months . First of all I do auto ship with you . I order 2 bags of Victor Nutrapro every 10 -13 weeks . My first problem was an order of two bags sent to me , one was not in a box and was taped shut where it had been ripped open , half the bag of food was gone , the other box was crushed and resulted in crushed granular dog food . You did replace it and for that I was grateful as I understood , hopefully this happened during shipping and not during shipment . Second I had an auto ship that was supposed to go out April 25 , I had time food to be available as I was running out … the shipment status said shipped , however the tracking number continued to show waiting for carrier . If I had not followed up with a call I wouldn’t have received my food , the shipment was resent May 1 … I had to go to Petco and buy dog food to cover gap . My suggestion is tighten up on your shipping process and accountability and internal tracking … you should have notified me of a shipping issue not vice versa . I still use your company and will unless this begins a trend . Regards Larry

I ordered a case of 12 cans of dog food. When it came, 10/12 cans were severely dented. I called the company and they did send out a new case very quickly. When the new set of 12 came. 2 were damaged and unusable. This isn’t cheap dog food. The packaging/shrink wrapping wasn’t messed up. So I’m not sure how these cans are getting so messed up. Company has great customer service. But the product keeps coming damaged so that’s frustrating.

my credit card is always getting flagged for fraud with this site. Site itself has good selection with great prices, but if I want to continue using it I have to make a Paypal acct.

My shipment reached Grand Junction, CO. which is close to where I live then it was shipped back to Nevada. Then back to Grand Junction. This is the second time this has happened. All of the cans were damaged when I received my shipment.

This was my first time purchasing. The products available for my cockatiels while limited were good quality. The issue I have is with the packaging of 5 pounds of millet. They need to be put in a bag first to prevent the seeds from spilling out into the larger box. It creates wasteage and a mess because there are seeds all over the house now.