Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
The fact that I spoke with a supervisor and could not receive resolution shows me the you don't care about your customers. I tried addressing the issue and Maddy never listened to my actual issue. You can't correct an issue if you don't take the time to know what it is.
By KAREN M.
Delivery with this order was delayed for three additional days. I never received an explanation. A replacement order was sent then I later received an email asking how I wanted to pay for the replacement! I was being lazy and didn’t want to drive to the specialty pet food store. My laziness cost me extra money as I still had to drive to the specialty pet food store and purchase my dogs food as he was running low and I had to pay for the late order. Poor customer service makes me think twice about not shopping local. The convince is great if it works, but not this time. Your two day delivery is false advertising.
By ANDREA
Shipping is very slow. It took nine days to receive my order. I was told I had to order a certain amount of pounds for it to ship quickly. Since I don't buy large bags of kibble I can never receive my order quickly. Also their product line is limited.
By LINDA R.
Sent wrong dog food & when contacted company to ask for refund & not ship replacement, company refused. Instead they said I had to return wrong food & they sent out replacement. So far, it’s been going on 2 weeks & still have not received replacement food. I will no longer doing any business with this company.
By JILL
They have a good story but most of it does not happen. They PROMISED to see that order would be left at our side door. DID NOT HAPPEN even though it was on the tag. FedEx is the only carrier they use and they are not good! Had a real problem trying to enter a one time order; as a test. Difficult on purpose. They want "automatic" orders. I have asked them to delete my account and they have not; I continue to get unwanted emails.
By LAWRENCE T.
I feel if I want to change my schedule order or discontinue it i should not have to take the time to call. I was able to sign up for it online I should be able to make changes! What a inconvenience.
By BRANDON P.
Very late delivery and little communication
By DAN R.
For 3 days PetFlow pretended to ship my package. Now, on a day that I work a 14 hour day and can't get to a store, my dogs still have no food and Fed Ex has informed me that the same package has never even left New Jersey. PetFlow claims there must be some kind of mistake from Fed Ex. My local warehouse also confirmed there is NO package coming for me. Seems like a massive scam from a company that shouldn't be in business. Thanks for the waste of time.
By M.R.
