Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Ordering process was easy and the product arrived very quickly. The reason for only 4 stars is because the price really isn't much better than other companies, even with getting a discount for my first purchase.
By KAITLIN C.
Very convenient, love how quick delivery is. Gave 4 stars in stead of 5 because the autoship is quite annoying - you can't cancel autoship orders easily online.
By KRISTIN
My order always arrives quickly and accurately!
By MIA W.
Service and quality of product was good. Will order again.
By BRIAN P.
Shipping has been accurate and attempting to be fast, better than Chewy.com. But sometimes too fast, without waiting for me to change my products. If you keep cats you would understand cats hate eating the same thing over and over again. So to over-anticipate and ship the products before I get a chance to review them really annoys me at times. Also the coupon codes never seem to apply. Might as well stop emailing me with such faux offers.
By MARY L.
Ships fairly quickly most of the time. The auto ship is super convenient.
By MICHAEL C.
Web site is still complicated and hard to use. Customer service via phone is much better.
By Andrew K.
When they found out they sent the wrong kind of dog food, they were able to reimburse with the correct one. People helping pets are always super friendly
By KAI
