Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Love the convenience of home delivery. Online order is super easy. Don't like that I cannot return dog food. Our sweet old pup developed an intolerance to her dog food. We tried to return or exchange it, but was told that was not permissible.
By LINDA C.
The auto ship option is great especially with the promotions available, however, it does not allow you to add coupons to future auto ship shipments which I thought was disappointing.
By DAVID P.
Product arrived a day later than Chewy normally does, quality of packaging was great great, price was good...customer service needs a little help. All in all good, will shop again as second choice or first now that Chewy soldout!
By MICHAEL
Shipping could be much faster, like Chewy.
By Anne
There was a little problem with delivery, but they took care of it right away.
By GREG Q.
I have purchased pet supplies from Petflow online several times, and have not had any problems or issues, except in my last order. One of the orders was Nutro Tender Chicken & Whole Brown Rice Stew recipe for small breed adult dogs. Before opening one of the containers, I noticed that it was more "lightweight" than usual. Upon opening it, I noticed that the dog food was completely "rotted" and smelled horrendous. I have no idea how that could have occurred, since the container appeared to be completely closed! The odor was so foul that I had to throw out a half-empty garbage trash bag that I had thrown it away in! So far, the rest of the containers are good, and my pets love it! I hope that I do not encounter that issue again in the future!
By Lenora
I found it hard to figure out where to put my groupon code but I contacted customer service and they credited my account. They were very nice and helpful!
By Gena's M.
PetFlow should allow the customer to schedule the ongoing delivery service according to the customer's delivery time! Not according to the timeline PetFlow imposes!!! Not OK! Wastes time on the part of the customer. Pet flow took care of my concern when I called in! I would not recommend using the online "chat:" system though. Not as effective as calling in...
By ROSABETH D.
