PetflowReviews of petflow.com

I placed an order and was sent an email that the puppy food was sent March 19th. Mar 23 I phoned and asked when it would be delivered and was told it would go out that day(different from the email) and be delivered Thursday mar 26. Today is March 29 and I still have not received my order. I understand delays due to coronavirus but I should have been told an accurate date to begin with

Not reliable at all

I ordered a case of wet dog food because I was running low. I received a confirmation email, which also said to expect shipping delays because of current world events (COVID-19). No big deal, I totally understand that. However, 2 weeks later, I hadn't received my package, nor did anyone reach out to me about any delays. I ended up emailing them *twice* before they finally got back to me. It turns out, my order had been marked as fraud, and it is not PetFlow's policy to inform customers when that happens. I called Customer Service to try and get that resolved, but they weren't able to help me. They told me that their automated system had flagged the order, did not offer to override their system, and there was nothing I could do differently in future orders so that this would not happen again. I guess I'll just have to order from Amazon in the future because not only will my purchases not go through on PetFlow, but they'll just leave me hanging, waiting for a product that will never show up.

Petflow Cancelled our order without informing us causing extreme digestive problems with our dogs when we couldn’t transition them to a new food slowly.

I realise these are desperate times, but I put in a rather substantial order to PetFlow for dog food just before March 13th. Despite giving PetFlow my new address, the order was shipped to the wrong address. Mistakes can happen, so the order was placed again on March 20th. I was told the order would be "expedited". When the food did not arrive I called PetFlow again and was told there is no expediting anything during this time. FedEx tracking indicated the order left the warehouse, arrived at FedEx, was returned to PetFlow, then picked up again by FedEx. I live on the East Coast, the food is coming from Nevada due to supply shortages and it's shipping FedEx ground. Now the estimated delivery date is April 1st. I received no email with this updated information until I was speaking with the customer rep. I have 5 dogs depending on me. Sadly I can no longer depend on or recommend PetFlow, too many missteps with this order.

This company is awful. I placed an order that they couldn’t deliver. They cancelled it and then didn’t tell me. Then when I tried to get it they could tell me when or if it would ever happen. They are awful when it comes to customer service

PetFlow's service is dreadful. You kept pestering me for vet authorization of the diet which my pet needs, but even after I handed in the updated prescription, you simply cancelled my order. I am not going to bother with PetFlow again.

I still haven’t received my order two weeks later and followed up with the company