Awesome customer service
Awesome customer service. PetFlow cares!
By Mark W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Awesome customer service. PetFlow cares!
By Mark W.
Quick shipping. Reasonable cost.
By DATB
Website very user friendly and turnaround time for order to delivery was exceptional.
By NEVA C.
Ordering was easy, price was good, delivery was fast. I’d say a pretty seamless and ideal customer experience over all!
By Danny A.
Fast shipping, well-packaged! Great service!
By LYNDA A.
Great deals, fast shipping. I am a repeat customer. I also like that they are geared to more sustainable brands. I am now buying pet food from them because they offer 10% off with autoship.
By Rachelle
I switched to PetFlow because the other big name pet food supplier went woke. I'm happy to say that pet flow has good prices and ships very very quickly.
By Lydia B.
I’m very happy and satisfied with the service and the customer service.
By JACKELINE R.