Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
The having to spend 15 or more...sometimes we just need lil stuff for our animals...that no other store has but don't need a bag of dog food or something like that just to get something small...other then that you guys are great...I love the site
By Customer
Great first couple of orders. Was going to place a standing order, but now my food is out of stock. Leaves me kind of in a lurch.
By AlexisD
The packaging was very bad this time. The box was open. Some of the dog treats were on their way out of the box.
By Kathy
The experience was ok. The selection wasn't as large as other sites. First time purchasing from Pet Flow because I received a coupon in the mail with a discount code. Didn't realize until I was checking out, that the code only applied to repeat orders, not a one time order. Then one of the bags of chicken grillers was covered in mold. I would attach the photo is there was an attachment option. Not sure if I would buy from them again.
By Gina Q.
Emails for discounts are limited to one day only and usually restricted to auto (repeat monthly orders). Same apply's for free shipping discounts. I buy every other month or so because I appreciate the fast ship, but just today I saw a pop up on Facebook for something I have ordered in the past and it had a coupon code for 20% off "today only" When I logged in and applied the discount code, it stated "coupon expired". That is very frustrating. We have a dog outlet store close by, so just may have to do the drive to get my discounted rate and free shipping.
By Rocky's M.
The order arrived in a reasonable time, in good condition. But the incessant emails started immediately. Easy to unsubscribe, but annoying.
By Len
I always get what I order with prompt and reliable delivery! Good prices and free shipping on most product!
By Jacqui
The product arrived on time and were as described on the web site. The bully sticks do have a strong odor but my dog (a rescued Greyhound) seemed to really like it. I gave one to our dog outside because of the odor. The only other drawback is that it unfortunately caused a very soft stool. Greyhounds generally have sensitive stomachs and get the runs easily. Other breeds may not have this problem with the bully sticks. If you can tolerate the smell and your dog's digestive system is not too sensitive, these would be good for chewers.
By Customer L. M.
